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    Cancellation & Refund Policy

    How to cancel a VX Clinical subscription, when a refund is issued, and what to do if a shipment arrives damaged or incorrect.

    Effective Date: September 4, 2026 · Last Updated: September 4, 2026

    This Cancellation and Refund Policy applies to VX Clinical subscription services purchased from VitalityX Health LLC ("VitalityX," "we," "us," or "our"). Clinical care under VX Clinical is delivered by independent licensed clinicians through our clinical partner, and prescriptions are dispensed by the licensed partner pharmacies identified in our Terms of Use.

    Refunds for supplements, equipment, gear, and wellness memberships are governed by the Terms of Use and, where applicable, the Member Service Agreement.

    1. Subscription Services

    • Your membership in a VX Clinical subscription program ("Subscription Service") begins once you have completed the intake form and paid for the first month of the Subscription Services.
    • Please note if you are disqualified by our healthcare provider for a medical reason you will receive a full refund.
    • The Subscription Services include access to healthcare providers, medications where appropriate, and online support.
    • There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation or use of the Subscription Services.
    • This Refund Policy is incorporated into our Terms of Use, which govern the Subscription Services.

    2. Cancellation Policy

    • You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at team@vitalityxhealth.com or +1 (412) 444-7360 and request a cancellation, or cancel through your online account/patient portal (if applicable).
    • To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received in this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.
    • After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle.
    • Please see our Refund Policy below to determine if you are eligible for a refund for your canceled Subscription Service.

    3. Refund Policy

    • If your Subscription Service is cancelled by notifying patient support at team@vitalityxhealth.com within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.
    • If your Subscription Service is cancelled due to disqualification by our healthcare provider, you will be issued a refund for your Subscription Service charges following the disqualification.
    • If your Subscription Service is charged monthly, YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS.
    • If your Subscription Service is charged 2 or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.
    • Other than as outlined above, IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
    • Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications are handled and dispensed with utmost care and compliance.

    4. Damaged or Incorrect Items

    • Please inspect your items immediately upon receipt. If any of the items appears to be damaged or incorrect, please immediately contact customer service at team@vitalityxhealth.com or +1 (412) 444-7360.
    • Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
    • Incorrect items: Incorrect items will be replaced by the pharmacy.

    5. Subscription Services FAQs

    • What is included in my Subscription Services price?
      Your Subscription Services represents a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews by a healthcare provider for medications that are fulfilled through a pharmacy, lab services, or other health care services for which we collect payments, 24/7 patient support line, and other services to support your medical journey.
    • What if my healthcare provider determines I am no longer eligible for the Subscription Services?
      If your healthcare provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our patient support at team@vitalityxhealth.com or +1 (412) 444-7360.

    6. Contact Us

    • Questions about this policy, or a cancellation or refund request, can be sent to VitalityX Health LLC at team@vitalityxhealth.com or +1 (412) 444-7360. Written correspondence: 798 Turnpike St., Beaver, PA 15009.

    This policy should be read alongside our Terms of Use, Privacy Policy, and the telehealth consent presented before your first clinical visit.